Note 1: I am going to refer to the admin as "he" in this thread but the admin may very well be a she. It is just easier to write and read a single pronoun rather than constantly using he/she.
Note 2: This is an updated post. After publishing (and sleeping) I, hopefully, figured out how to make this easier to read. There are also corrections to the comment timeline. The original post still exists and is after the jump if you're curious.
Ancestry.com's social media team is so inept I could write these posts on the daily basis. Sometimes their answers are just painful. This admin doesn't understand that the link he's posting contradicts the point he's making. Shirley and Jane keep trying to get him to see his error but he refuses. My comments are after the screen caps.
(1) Shirley points out that a post on Ancestry.com's blog clearly contradicts the admin.
(2) Shirley also links to Ancestry's help section that clearly states what is and isn't included with the purchase of an AncestryDNA test.
(3) The admin states that updates have been made and then posts a link that goes to the exact same page Shirley posted. Uh, okay.
(4) Shirley quotes the linked page.
(5) Jane quotes the linked page.
At this point, shouldn't the admin be questioning himself? "Maybe I'm reading this wrong. I'll should go back and read it again."
(6) Instead he blames the site developers because he couldn't possibly be wrong. Here's the link he suggests to Shirley, "Providing feedback about Ancestry."
How's this for feedback? Dear Ancestry, please hire competent reps.
(7) Now he just doubles down and posts the link again!
Dear Admin: Posting the same link again will not change the fact that it contradicts what you're saying. Here are some steps to follow: 1) Read 2) Comprehend 3) Answer customers' questions. If you can't do steps 1 and 2 don't even try step 3.
(8) The final comment looks to have been made by someone from a different department. Notice the "signature." Maybe they can give the previous admin a tutorial on reading comprehension."The information in the article is correct...Once again, we are sorry about the miscommunication," by other Ancestry employees who are clueless, "and invite you to send us a private message with your email address if you have any further questions about this issue. We can then provide you with information specifically pertaining to you and your account." It will also allow us to answer questions without other customers pointing out errors by Ancestry employees.
The thread above was from Oct. 31st and can be found here.
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Ancestry.com's social media team is so inept I could write these posts on the daily basis. Sometimes their answers are just painful. This admin doesn't understand that the link he's posting contradicts the point he's making. Shirley and Jane keep trying to get him to see his error but he refuses. I've done my best to put the comments in chronological order since Facebook refuses to do so.
Dear Admin: Posting the same link again will not change the fact that it contradicts what you're saying. Here are some steps to follow: 1) Read 2) Comprehend 3) Answer customers' questions. If you can't do steps 1 and 2 don't even try step 3.
How's this for feedback? Dear Ancestry, please hire competent reps.
The final comment [below] looks to have been made by someone from a different department. Notice the "signature." Maybe they can give the previous admin a tutorial on reading comprehension.
The thread above was from Nov. 2nd and has since been deleted.
UPDATE: Facebook had an update to Pages yesterday which rendered all previous links useless. The correct thread link is in the updated post above.
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