tag:blogger.com,1999:blog-891342107356798300.post5126447609889480759..comments2023-06-22T07:05:06.074-05:00Comments on Barking Up the Wrong Tree: Social DisgraceLLG70http://www.blogger.com/profile/05978415045288866420noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-891342107356798300.post-78444079236727967712013-07-23T09:20:08.864-05:002013-07-23T09:20:08.864-05:00I'm dealing with a bad situation right now whe...I'm dealing with a bad situation right now where Ancestry (admittedly) made a mistake that caused me to lose hundreds of records from my tree. When I called customer support, the rep first spent 15 minutes trying to tell me that I had the death date wrong for the example individual I was showing her. This wasn't why I was calling, and also she was just wrong. She was looking at a false match ancestry hint that was popping up (but apparently didn't realize that Ancestry hints can be wrong!). I then spent the next HOUR trying to tell her that the problem, which extended far beyond that one example, was with a census collection, not a death records collection. I spelled it for her, I gave her exact links - nothing worked. And this was NOT a language/translation issue. <br /><br />I don't know if the same people do social media as customer service, but after my experience dealing with this issue and now seeing your post, I am getting the impression that the people they're hiring, at least the ones who have initial contact with their customers, have no genealogy or technical experience at all.Anonymoushttps://www.blogger.com/profile/12614661676959673099noreply@blogger.comtag:blogger.com,1999:blog-891342107356798300.post-46707821062719444382013-07-22T19:18:32.310-05:002013-07-22T19:18:32.310-05:00I think I define junk trees differently. The ones ...I think I define junk trees differently. The ones with multiple censuses I define as clickophiles, completely click happy. I think of junk trees as just plain made up and not even trying. If you click the junk trees link above you'll see what I mean. I once found a tree that had Hitler married to Mother Teresa as the parents of Lindsey Lohan. At least that one was considered offensive so Ancestry actually deleted it.LLG70https://www.blogger.com/profile/05978415045288866420noreply@blogger.comtag:blogger.com,1999:blog-891342107356798300.post-23663473430172881402013-07-22T18:29:58.928-05:002013-07-22T18:29:58.928-05:00Can't agree entirely. I've seen plenty of ...Can't agree entirely. I've seen plenty of junk trees belonging to subscribers - how else could they have 6 different 1880 censuses for the same person in 6 different states, along with one or two from England and Scotland.<br /><br />I had a similar experience attempting to communicate with a representative of another major player in the genealogical industry - nameless here, but the one with many useful dbs, all for free. Not only did the person misspell my name, there were several typos in the short email, in which I was assured that some errors I had pointed out would be corrected .... When I replied voicing my concern, in polite terms, I got a flippant retort.AnnieBhttps://www.blogger.com/profile/03626903304385961834noreply@blogger.comtag:blogger.com,1999:blog-891342107356798300.post-26337231671506375542013-07-22T12:58:10.391-05:002013-07-22T12:58:10.391-05:00Agreed Annie, they are definitely more interested ...Agreed Annie, they are definitely more interested in quantity rather than quality. I can't imagine it would affect their income stream that much though. People with junk trees don't subscribe and clickophiles only subscribe for a month or two, a year tops unless they evolve into actual researchers. Maybe they're hoping all the clickophiles will evolve. Who knows.<br />How ironic that the increase in ease of communication has brought about the decline of communication skills :-P Even so, those getting paid to represent a company should be held to a higher standard.<br />LLG70https://www.blogger.com/profile/05978415045288866420noreply@blogger.comtag:blogger.com,1999:blog-891342107356798300.post-87170726347595012632013-07-22T11:02:02.646-05:002013-07-22T11:02:02.646-05:00I suppose ancestry.com is afraid if they got rid o...I suppose ancestry.com is afraid if they got rid of all the people with junk trees, their membership numbers and income stream would suffer a collapse. Ditto for those who don't know the difference between descendant and ancestor or how to spell the name of the website.<br /><br />I also think that social media/texting has contributed to a serious decline in spelling, grammar and proofreading skills. The emphasis is on NOW, not on CORRECT.AnnieBhttps://www.blogger.com/profile/03626903304385961834noreply@blogger.comtag:blogger.com,1999:blog-891342107356798300.post-66427316178971363822013-07-22T10:45:00.273-05:002013-07-22T10:45:00.273-05:00You must be an optimist Kay ;-) Unfortunately I th...You must be an optimist Kay ;-) Unfortunately I think this team is the result of the American education system. (sigh)LLG70https://www.blogger.com/profile/05978415045288866420noreply@blogger.comtag:blogger.com,1999:blog-891342107356798300.post-50758201437649908822013-07-22T05:20:43.610-05:002013-07-22T05:20:43.610-05:00My guess is that Ancestry is employing persons who...My guess is that Ancestry is employing persons whose first language is not English for more than just indexing....Kay Hadenhttps://www.blogger.com/profile/16775054088464354234noreply@blogger.com